General (9)

What are the top up denominations and what is the minimum top up amount?

Auto Top-Up 242 allows more flexibility in the denominations offered. Auto Top-Up 242 currently offers the following options: $5, $10, $20, $50 and $100. We are proud to announce that we now can top-up any amount!

Can I Top-Up for somebody else?

Yes, you can. In fact, we encourage you to Top-Up for your family and friends. All you have to do is enter the correct prepaid phone number.

How do I know that my account has been topped up?

You will receive a confirmation SMS message that will show your Top-Up amount and your new account balance.

What if I do not get any confirmation SMS message?

In case of non-receipt of confirmation message, please check the account balance of your mobile phone. If the account balance does not increase by the Top-Up value, please contact us at support@autotopup242.com.

How Do I Check My Balance?

To get your account balance, simply dial *201# and press the ‘Call’ button (usually the green button on your mobile). After a few seconds, your balance will appear on your mobile screen. Then press any button to clear the screen.

Does the Top-Up minutes expire?

The validity of the Top-Up amount remains at 90 days, as in keeping with the current BTC system. Failure to Top-Up within 90 days, will automatically suspend use of your mobile device and could possibly result in the lost of your number.

What are the processing time for Top-Up?

Processing times may vary, but Once payment has been verified for EZ Top-Up orders, allow a maximium processing time of 15 minutes. For Auto Top-Up Plans, allow a maximium processing time of 30 minutes after your minimium balance has been reached.

What are the common reasons for Top-Up failure?

  • Invalid mobile phone number (Not prepaid phone number/ Inactive phone number)
  • Network failure / mobile operators service outage

What if I key in a wrong phone number?

If the phone number is a valid prepaid phone number, your Top-Up will be successful to the keyed-in number and the Top-Up amount is non-refundable. If the phone number is a postpaid number, the system will reject your Top-Up request. However, it is important that you verify your Top-Up phone number before finalizing your order.

All Sales Are Final. Once the top-up is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again. It is for this reason we advise you to confirm the number before proceeding to checkout and at checkout.

Payments (5)

What are the accepted payment methods?

At AutoTopUp242.com, we accept payments using Direct Bank Transfers (via Internet Banking) from the following banks:

  • ScotiaBank Bahamas
  • Royal Bank of Canada
  • CIBC FirstCaribbean International Bank

Look forward to more payment options in the near future.

What is Direct Bank Transfer?

Simple, convenient and safe, Direct Bank Transfer (DBT) or Third-Party Transfer (TPT), is a service that Commercial Banks offer their customers to electronically transfer money from one account to another account without the hassle of any paperwork and the need to go into a branch physically.

This service facility is the most efficient method of making payments in today’s electronically age, and is generally recognized when individuals pay their utilities bill online. At AutoTopUp242.com, we believe in taking advantage of the technologies accessible to us. As such, we are offering this convenient payment method to individuals that have Internet Banking with one of the following Commercial Banks**:

  • ScotiaBank Bahamas
  • Royal Bank of Canada
  • CIBC FirstCaribbean International Bank

**Please be aware that the registered bank account holder must be the same as the AutoTopUp242 account holder.

Why Direct Bank Transfer?

Although this payment method requires the customer to be more involved (compared to entering credit card details), there are numerous benefits:

  1. By using Your Internet Banking Provider, you take control and responsibility of your online security.
  2. There are no additional fees\charges incurred by both you, the customer, as well as the vendor; helping to keep the cost price down.
  3. The transactions are completed in mere minutes and seen on your account immediately.
  4. Internet Banking, which is safe and secure allows you to save Our Payment Details, making future payments simpler.

What happen if I pay more than the Top-Up value?

We review all orders and verify the amount paid. All Top-Up amounts will automatically be applied based on the amount paid.

Policies (3)

Are there any contracts required to use AutoTopUp242?

Although there are no signed contracts, please read Our Terms and Conditions.

How does AutoTopUp242 handle my personal information?

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. Please read Our Privacy Policy to see how we value your business and are committed to protecting your privacy.

How does AutoTopUp242 handle payment verification?

At AutoTopUp242.com, all orders require payment verification before being processed. This payment verification process can vary in time depending on your payment method and your payment history.

Due to the nature of our business, we take this process very seriously. For your protection from credit card fraud or identity theft, we may ask you to verify that you’re the card owner or that order information are legitimate. This process rarely delays an order, and generally requires either a simple call-back or account verification.

It is important that you understand what we mean by billing address on the checkout process. The billing address is the address to which your bank mails your account\credit card statement. The billing address you give us must agree with the address that the account \ card issuing bank has on file. Please be sure you provide the correct information, to avoid unnecessary delays in the processing of your order.

Fraudulent purchases will not be tolerated. If a transaction later proves to be fraudulent, the I.P. Address and the top-up number will be evidence used to justify a criminal case.

We regret that this is necessary, but it is designed to protect the account holder as well as AutoTopUp242.